FUTURE PET ANIMAL HEALTH INC., doing business as GoFetch Health ("FuturePet” or “GF Health") is committed to protecting your privacy and safeguarding your personal, business and financial information. This Privacy Statement applies to FuturePet, GF Health and its respective affiliates (collectively "we" or "our").

The purpose of this Privacy Statement is to inform you about the types of Personal Information, as defined below, that we collect, use and disclose. It explains how we use and disclose that information, the choices you have regarding such use and disclosure, and how you may correct that information. We will treat Personal Information in a manner consistent with the Privacy Statement under which it was collected, unless we have your consent to treat it differently. This Privacy Statement applies to any information we collect or receive about you, from any source. From time to time, we may make changes to this Privacy Statement. 

What is Personal Information?

"Personal Information" is any information that is identifiable with you, as an individual. This information may include, but is not limited, to your mailing address, telephone number, email address, Internet Protocol address, age, gender, marital status, health information, financial status, credit card information and credit history. Personal Information, however, does not include your business title, business address or business telephone number in your capacity as an employee of an organization.

How do we collect your Personal Information?

We will always collect your Personal Information by fair and lawful means (for example, when you use our website). We collect Personal Information directly from you, or indirectly from third party sources as otherwise permitted by applicable law.

From time to time, you may voluntarily provide us with unsolicited Personal information. If you do wish to provide such information for any reason, you consent to us using that information in the ways described in this Privacy Statement or as described at the point where you choose to disclose this information. 

With respect to our website, we may use cookies, log files and web beacons to collect information regarding the use of the website. Generally, this information is non-identifiable and would likely not be considered Personal Information.

Finally, we understand the importance of protecting children's privacy online. Our website covered by this Privacy Statement is not intentionally designed for or directed at children 13 years of age or younger. It is our policy never to knowingly collect or maintain information about anyone under the age of 13.

Where do we store your Personal Information?

Personal Information provided to us by you is primarily stored on servers in Canada or the United States. However, except where restricted by contractual arrangements or legal requirements applicable to specific clients, we also may leverage the services of select service providers. Personal Information that is "in the cloud" may be stored on multiple servers in a number of locations around the world. Rest assured that we have taken appropriate steps for the protection of Personal Information handled by our service providers. However, information transmitted to other countries may be subject to the laws and lawful disclosure requirements of the jurisdiction(s) where the information is stored.

How do we use your Personal Information?

We generally use your Personal Information for the following purposes (the "Purposes"):

1. to facilitate account creation and logon process;
2. to send you marketing and promotional communications;
3. to send you administrative information;
4. to develop and maintain our relationship with you and communicate with you;
5. to gather your opinion and feedback through surveys;
6. to protect our website;
7. to respond to legal requests and prevent harm; 
8. to enforce our terms, conditions and policies; and
9. such other uses as may be permitted or required by applicable law.

We identify the purposes for which we use your Personal Information at the time we collect such information from you, and obtain your informed, freely given and unambiguous consent prior to each specific use. When you provide us with consent to use your Personal Information, your consent covers all processing activities carried out for the same purpose or purposes. When the use of your Personal Information has multiple purposes, we will seek your consent for each separate purpose for which the Personal Information will be used.

To whom do we provide your Personal Information?

Generally, we only disclose your Personal Information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

1. Advertising, Direct Marketing, and Lead Generation - Intercom
2. Content Optimization - Google Fonts
3. Invoice and Billing - Stripe
4. Web and Mobile Analytics - Google Analytics and Hotjar
5. Website Performance Monitoring - Sentry 

When and how do we obtain your consent?

We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. You may provide your express consent to us either orally, electronically or in writing. You may also consent to our collection, use and disclosure of Personal Information by voluntarily providing us with Personal Information through a clear, affirmative action (e.g. by submitting an information request, participating in a survey, etc.). We may also rely on your implied consent to the collection, use and disclosure of your Personal Information where implied consent is permitted under applicable law.

What safeguards have we implemented to protect your Personal Information?

We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees who are granted access to your Personal Information are those with a business 'need-to-know' or whose duties reasonably require such information.

How do we ensure the privacy of your Personal Information when dealing with our affiliates and other third parties?

We ensure that all affiliates and other third parties which are retained to perform services on our behalf and are therefore provided with Personal Information are contractually required to protect personal information in a manner consistent with the intent of this Privacy Statement and any of our other privacy and data security policies and practices.

How long will we use, disclose or retain your Personal Information?

We may keep a record of your Personal Information, correspondence or comments in a file specific to you. We will use, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected, or as permitted or required by law.

How can you access your Personal Information that we have collected, utilized or disclosed?

If you make a written request to review any Personal Information about you that we have collected, utilized or disclosed, we will provide you with any such Personal Information to the extent required by law. We will make such Personal Information available to you in a form that is generally understandable, and will explain any abbreviations or codes. To submit a written access request, or to obtain further information with respect to your access rights, you may contact info@futurepet.care or by post to: FUTURE PET ANIMAL HEALTH INC.1347 Dovercourt Rd., North Vancouver, British Columbia V5Z 2V9 Canada.

Contact

All comments, questions, concerns or complaints regarding your Personal Information or our Privacy Statement and practices, should be forwarded to our Designated Privacy Officer at info@futurepet.care or by post to: FUTURE PET ANIMAL HEALTH INC.1347 Dovercourt Rd.North Vancouver, British Columbia V5Z 2V9 Canada.